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2005 APA Used Car Investigation - Toronto

 Vancouver | Calgary | Toronto | Montreal

AUTOMOBILE PROTECTION ASSOCIATION
2005 APA Used Car Investigation - Toronto

 

#

DEALER

VEHICLE

RATING

COMMENTS

1

Premium Cars Wholesale

1897 Wilson Avenue

 416-746-4141(Farzad)

1996 or 1997 Mazda Cronos V6, 156,816 km (odometer), $5,295 (ad) $5,999 (on car) 1YVGE22D3T5551746 1999 Corolla VE 2T1BR12E7XC771018
 

Fail

Ad says "all vehicles come certifed and emissions tested". Dealer says cars are not prepared or checked prior to an offer to purchase. Dealer will perform a 130-point inspection and do all repairs needed. Salesperson ''doesn't know'' accident history, as vehicle records only show if the car is branded. All cars are trade-ins from other dealers; no out of province and no auction vehicles. Permits off-site inspection ar buyer's repair shop subject to refundable deposit. Cronos (96 in ad, 97 on windshield): APA inspection shows hood and fenders replaced, poorly aligned panels, front right impact, most of car repainted, A/C broken, right front brake line corroded (left side replaced), lots of underbody corrosion for an Ontario vehicle. Failure to disclose collision. Muffler leak, blue smoke from exhaust (burning oil), odometer cut-out damaged. (Except for ad, dealer made no representations about the mechanical condtion of the car.) Vehicle condition not consistent with indicated 156,000 km. 1999 Corolla VE: Inspection shows serious frontal impact and panels poorly aligned, paint overspray
behind grill, almost all repainted. History search reveals a collision claim for $11,169 in 2002. Material fact not disclosed by dealer.
 

2

Rough Riders

4150 Chesswood Drive Scarborough M1S 1S6

416-636-5455/275-0906/ 636-0554

1999 Chevrolet Cavalier, 112,090 km, $3,850 3G1JC5249XS805354
 

Fail

Fine print lists excessive extra fees: $199 admin. and $350 retail package (total is $549). Two-year powertrain warranty from AutoGuard is included Warranty repair limit is $1,700 three times a year for up to 24,000 km (not true). Dealer encourages inspection by buyer's mechanic. Cars are trade-ins purchased from dealers or wholesalers. Dealer spends about $450 per car to recondition for sale. 1999 Cavalier: ad says ''excellent driving, looks new, new tires, A/C cold, certified, emissions tested and up to 3 years warranty available''. Dealer says car has never been repainted. Inspection shows right-side fender, grill, front bumper, doors repainted. Body filler in fender and doors (damage appears non-structural). Large dent in right rear door. Tires bald (dealer says will replace with near new). Front brake discs rusty, power steering fluid low, leaking. A/C working. Car fails to meet advertised cosmetic condition, misrepresentation of collision history.

3

King Fine Cars Inc. 1270 Finch Avenue West Unit 8 North York M3J 3J7

416-665-5505
 

2000 Nissan Altima, 108,000 km, $8,888 1N4DL01D5YC153774 2000

 Chrysler Neon, 142,000 km, $4,400

1C3ES46C4YD653853

 1999 Nissan Altima, 92,963 km, $8,900

Pass

Cars purchased from franchised dealers in "packages" five at a time. Inspection at buyer's garage permitted with a $200-$300 refundable deposit. All cars come with a third party two-year powertrain warranty plus safety and emissions certification. 2000 Altima: ad states "accident free $8888". Seller says car is "accident free original". APA inspection shows front bumper and right rear door repainted. Windshield replaced. Many underhood parts painted: intake manifold, EGR valve, fuel rail, exhaust manifold. Rusty for Ontario vehicle. $190  administration fee not disclosed in Auto Mart ad.

4

T4 Rama Auto Inc 1900 Wilson Avenue (near Weston Road)

1-866-346-0198

1996 Dodge Caravan, 190,000 km, $4,500

Pass

Ad states 2-year powertrain warranty on all vehicles, confirmed by dealer. Dealer says certification after offer to purchase. Inspection at buyer's garage permitted with refundable deposit. Caravan: dealer says 3.3L V6 superior to the base 3L engine (correct). High mileage lowers price by $2,000 (corect). Dealer says he does not roll back mileages.Dealer says buyer must perform required maintenance and would be prudent to keep records for warranty purposes (correct).

5

Ideal Fine Cars

4286 Weston Road Toronto M9L 1W9

2000 Honda Civic EX , 130,000 km

Fail

Ad states: 3 to choose from $8888. Fine print in the ad states all prices plus administration fee and PDI. Cash purchasers have to pay $450 more than the advertised price(!). Ad lists mileages for each of the three Civics of 130,000 km, 90,000 km, 45,000 km (nice touch). Dealer says price drops to $450 below advertised if buyer chooses dealer financing as dealer gets a kickback from Royal & Scotia Banks. Cars are one owner lease returns. Inspection at buyer's repair shop easy to obtain. Six month/6000 km Lubrico powertrain warranty included. Dealer says there was a slight front accident on the Civic, nothing major, no frame damage. Suggests shopper's mechanic look it over. APA inspection shows grill, both front fenders and hood replaced, body filler in both front doors, and non-factory welds on upper and lower lateral supports. Fail for under-reporting collision damage. Seller congenial, low pressure.
 

6

Save On Auto

1170 Sheppard Avenue West Unit 36,37,38 (corner Allen Road)

2003 Ford Focus SE Wagon, 65,000 km, $9,900

Pass

Fine print in ad mentions admininistration fee but fails to specify the amount. Dealer says it's $290 and includes 3 year/65,000 km powertrain warranty. Dealer says maximum claim of $1,600 with a $100 deductible (good information). Dealer states car would normally list for $4,000 more, but "we got it from insurance". Dealer does not explain this means it is likely a write-off. Dealer says "we never buy cars from Quebec...nothing is ever true-- the kilometers are not true or the cars are accidented." Focus: Dealer says owner drove it into garage door, no longer wanted the car, and returned it to "insurance". Repairs would be performed after buyer makes offer. APA inspection confirms minor impact, non-structural.
 

7

Auto Place Trading Co 445 Queen Street East Toronto


1996 Honda Civic DX hatchback, 108,189 miles (US car), $5,300 2HG (B,D, or E?) J634XTH100242,

2002 Toyota Echo, 4-door, 43,372 km, $10,900 JTDBT123520243511

1998 Honda Civic DX, 2-door, 112,463 km, $6,900 1HGEJ6120WL813207

Fail

Dealer says fender-benders do not show up in accident history (often true). Cars are purchased from dealers and checked before purchase. Dealer does not accept any cars involved in collisions. All cars come with 2-year AutoGuard warranty up to $850, customer pays the rest. Ad states Civic DX Hatchback "extra clean in and out, certified and emission tested". Dealer believes car had more than one owner. Traded by the last owner (a professor) to a local Mazda dealership. Seller says car has A/C. APA inspection shows body filler in one fender, one door. Door snagging fender when opened. Muffler rusted through, A/C not working (compressor failure). Car drives acceptably for age and mileage. 98 Civic DX coupe: seller says original paint. APA inspection shows both fenders replaced, bumpers, hood, doors, quarter panels repainted; lots of bpdy filler in quarter panels and right door. Echo: partial APA inspection; grill, bumper, hood and upper support replaced after frontal impact. Both front doors repainted. A/C lines kinked from impact. Price low for stated mileage and equipment. Fail for misrepresenting collision damages.

8

Best Value Auto Sales

3560 St. Clair Avenue East Scarborough M1K 1M2

416-265-3160

1994 Buick Century, 138,000 km, $2,995 1G4AG53M7R6477607

1993 Chevrolet Cavalier V6, 180,000 km, $1,995 1992

 Pontiac Grand Prix, 125,000 km, $2,895 1G2WH51T2NF218846

Fail

Ad states "satisfaction guaranteed", "no GST, no PST, all cars certified and emissions tested, FREE warranty this week only". Fail on ad (satisfaction guarantee) . Satisfaction guaranteed in ad is misleading as it's not a refund or exchange privilege; it means seller will attend to safety items before delivery to the buyer. Average cost to prepare a car for sale is $300-$500. Off-site inspection not permitted; buyer's mechanic must come to the facility. Century: Body repainted to correct rusting. Front brake discs rusty. Steering and transmission leaks. Low coolant level, oil dirty, engine misfiring. Condition fair to poor for indicated mileage. Cavalier: Full repaint, front brake discs rusty, power steering and transmission leaking, A/C not working, oil dirty, engine misfire (black smoke). Dealer says all cars include a 1-year AutoGuard powertrain warranty with a maximum claim of $700.

9

Suzuki Pickering

970 Brock Road Pickering L1W 2AT

 905-420-4800

2000 Chrysler Cirrus, 116,000 km, $7,900 1C3EJ46X2YN208155

1988 Mercedes Benz 300E, 220,000 km (on odometer), $5,888

Pass

Very tricky ad-- all payments are bi-weekly for 60 months with $2,500 downpayment at 7.9%. Administration fee mentioned in fine print but not the amount ($398 and $30 fuel charge). All prices final. Dealer calls UCDA for VIN search on every car. If they say "no", there's a problem. Cars listed above were all bought at auction; less risk than buying from an individual. Cirrus: Salesman says advertised $70 bi-weekly is $140 per month (not true). Manager drops price of car twice to close deal, to $7,000 with free oil changes for a year. Monthly payment of $137.72 is based on 5-year financing (car would be 10 years old by the time it was paid off!). Mercedes: manager recommends not buying the car as the odometer reading may not be true and it's too old to finance. Some pressure to close. Dealer keeps a photocopy of shopper's driver's license.

10

Liberty Auto

3718 Kingston Road Scarborough

416-261-7572

1999 Toyota Corolla LE, 140,000 km $7,900 2T1BR12E3XC747296

1997 Honda Civic CX, 193,522 km $5,900 2HGEJ6437VH004190

1997 Honda Civic Si, 150,000 km $5,900 1HGEJ8124VL806495

 

Fail

Dealership does not charge extra fees. "The price is the price". Price includes two-year 24,000 km powertrain warranty from AutoGuard or A-Protect available for $200 and an additional $50 for 2 years with unlimited mileage. First salesman says "cars are from trade-ins, dealers and auctions". "We certify the car...We can't tell you a lie because we're a Motor Vehicle Inspection Station". Next day a different salesman says "cars are from insurance auctions". "We fix them, put them back together...we check them for safety; the body, too." Off-site inspection by buyer's mechanic not permitted because people steal parts. 1999 Corolla: Carproof title search shows Ontario registration since Sept. 2001 (no info earlier). Major collision and salvage title issued in June 2004. APA inspection shows windshield, bumpers, front fenders and hood replaced. Structural damage:
non-factory welds, subframe squashed. Most of vehicle repainted. Air bag light disconnected or inoperable. Brakes rusty. A/C inoperable, wiring harness cut. Missing windshield washer reservoir and various fasteners discovered loose in trunk. 1997 Civic Si: seller says only hood, bumper and front light replaced. "We get a certificate that says it's okay for the road". First Carfax record is in Ontario in October 2001. Salvage title November 2003. Rebuilt title 2004. APA inspection shows fenders, hood replaced. Body filler in the left-side windshield pillar, doors and rear quarter panels. Windshield replaced. Front bumper welded on at subframe rails. Air bag warning light on, parking brake warning on. Incorrect tire size, one rear tire defective (blown belt).1997 Civic hatchback: First Carfax record in Dec. 2001 in Ontario. Salvage title March 2004, rebuilt title July 2004. APA inspection shows front bumper,
fenders, hood and windshield replaced (partial inspection only). Several other collision damaged and poorly repaired vehicles on site: 2 Intrepids, an advertised 92 MPV, red Cavalier (one of two in ad: 96 or 98), 2nd Corolla. Carproof claim history for 97 Si $1008 in September 97, $5674 in March 2002, $4524 in Jan. 03 and $8444 in Oct 03.

11

The Loan Arranger 4249 Kingston Road Scarborough

416-283-4262

2002 Ford Taurus SE, 62,000 km

1FAFP56U32G105936
 

Pass

Does not sell Toyota as prices too high to offer good value (often true). 20 years in business, sells 80 units a month. Vehicles are trade-ins from dealers and leasing companies. Inspection at buyer's garage permitted. Does not buy cars from Montreal. "They're called the spin doctors; you can't trace them in Montreal." 98%-99% of cars are accident-free; dealer has to declare it (correct if material fact). Excellent soliloquy ("I don't believe anybody in the car business'). Some pressure to close a deal. Taurus: Dealer offers to obtain accident report. Thinks car had frontal impact. After obtaining accdent report, dealer says impact to a rear quarter panel. Offers to locate another collision-free Taurus if buyer prefers. APA obtains CarProof report showing three collision claims ranging from $1,267 to $4,777. Vehicle sold at auction with "structural" damage. Repair finish appears to be to original standards.
 

12

Signature Motor Car 3941 Keele Street North York

M3J 2W1

 416-739-7769

2000 Hyundai Sonata 4-cyl.,127,000 km, from $5,550 KMHWF25S9YA251017

2001 Hyundai Accent GL,127,503 km, $5,950 KMHCG45C41V202719)

2000 Volkswagen Golf 5-speed, 128,000 km, $11,495 WVNGAZ1JOYW53586

Fail

Ad states "We provide each car with a history report, mileage accuracy check, ownership history, free of accidents". Excessive extra fees not mentioned in ad results in failure: $295 administration fee and $395 PDI ($690 in extra fees, the highest of the investigation). AutoGuard powertrain warranty included. Cars bought from wholesalers, guaranteed no acidents, all original. Encourages inspection at buyer's repair shop. "Accident-wise, it's guaranteed. If it has anything wrong with it, I have to declare it to you by law."
 

13

Northwest Auto Sales 2321 Keele Street North York

M6M 4A1

416 243-8500

2002 Taurus SE, 122,670 km $7,950 1FAFP53S82G168372
 

Fail

Ad states "all vehicles come with 3-year powertrain warranty" but fails to mention the extra charge of $999. All vehicles come with 1 year/12,000 km from Nationwide Auto Warranty. Off-site inspection by buyer permitted with offer to purchase. Customer standing nearby provides endorsement (dealer fixed his car, no problem). Taurus: dealer says highway driven, will search accident history.

14

Jaz Auto Inc.

168 Limestone Crescent North York

 M3J 2S4

416-661-2277

2000 Toyota Echo, 120,000 km $6,599
 

Pass

No administration fees or delivery charge. Inspection permitted at buyer's garage if not far away. Ad says 4 to choose. Gold car cheaper than the others because it has collision damage. ''The auction said it was structural, but the car drives straight.'' Dealer declares structural damage, and car priced accordingly.

15

Best Ride Auto Wholesale Inc.

30 Major Mackenzie Drive East

Richmond Hill

 L4C 1G7

905-508-9877

1995 Chrysler Neon, 58,000 km $2,900 1B3ES67C6SD521109

1995 Honda Accord EX-R, 146,915 km $5,400 1HGCD5557SA810386

1998 Dodge Caravan, 218,000 km $3,900 2B4FP2535WR813026

Fail

Ad says "All cars certified, Emissions Test, with Warranty." Seller says all vehicles come with a 30-day bumper to bumper warranty and available 3-year CWC powertrain warranty for $100 per year, renewable afterwards "forever". Dealer does not permit off-site inspection; buyer's mechanic can come to dealer's lot. All cars from Ontario. 1995 Accord ad says "great condition in and out. Runs and looks perfect. All original." Carfax history search shows car registered in Quebec, arriving in Ontario Jan. 2003, with 117,973 km. Insurance claim for $8,322 in July 2004. Car needed boost to start, dealer says no gas due to to faulty fuel gauge. APA inspection shows hood and right-side fender replaced, body filler in doors, rear quarter panel. Car extensively repainted (appears non-structural). Brakes rusty and worn, engine service light on, steering loose, air conditioning not working, misfire, various small fluid leaks, car pulling hard on the road. Instrument cluster loose, dash broken. Overall condition consistent with 300,000+ km. Fourth owner (previous) is State Farm Mutual Insurance, presumably
acquiring car after they wrote it off. 1995 Dodge Neon Sport "super low km and super mint condition". Dealer says already checked and ready to go. New brakes, no accident, no rust. APA inspection shows grill and fenders adjusted possibly after a collision, doors rusty. Suspension worn, front brakes rusty, minor fluid leaks. Road test shows rear shocks knocking and brakes noisy. 1995 Dodge Caravan "perfect condition in/out. Super Clean. Looks and drives beautiful". Inspection shows most of vehicle is repainted, corrosion at left side front strut tower masked with black paint, engine and transmission leaks, exhaust leak.
 

16

Peter (Toronto/address unknown)

Cell 416-892-6304 (Curbsider who advertised five vehicles from Sept-Dec 2003)

1992 Ford Club Wagon 1992 Asking $4,900, Mileage: 69,980 km. 1FTJS34H3NHA51680
 

Fail

Vehicle offered for sale in parking lot of an Active Green and Ross repair shop. Seller states previous owner was a church; all original paint, low mileage, working air conditioning; Active Green and Ross had maintained the vehicle and were prepared to certify it for sale based on an inspection recently performed. Seller prepared to pay for fuel filler repair. Seller says oil changed and all fluids topped up. Vehicle history search shows 90,000 km in 1994 after just two years in service. Imported from Quebec to Ontario in 2001 as a commercial vehicle and switched to private individual in 2004. APA inspection shows right side of vehicle hit, body filler and repainted (not structural), parking brake inoperative, instrument panel taken apart, horn inoperative, steering leak, air conditioner inoperative. Oil dirty, steering fluid low, various small fluid leaks. Overall wear and condition consistent with 300,000 + km.
 

17

Prestige Motors

147 Bentworth Avenue North York

M6A 1P6

416-256-3500

1999 Audi A6 2.8 Quattro, $16,990 or $19,580 WAUBA24B0XN081489
 

Fail

Dealer purchases vehicle with mileage unknown at Adesa auto auction in Ontario for about $10,000. Offers car for sale at $19,580 with 82,858 on odometer without indicating an odometer issue. Inspection permitted at Audi dealer. Carfax history search shows Quebec car sold at auction in Ontario in September 2002 with 62,364 km. APA research suggests a dealer tech error in Quebec is responsible for an inconsistent mileage record in March 2001 (64,712 km indicated instead of 46,712 km actual). Selling dealer agrees to perform six repairs prior to delivery. Inspection by buyer's mechanic indicates frontal collision and inoperative fog lamps. Several non-declared repairs including missing windshield washer bottle, corroded brake discs, seized wiper arm, loose front suspension upper links, and broken alarm, sun visor and mirror switch. Repairs estimated over $4,000. Dealer offered to cover $2,000.
 

18

Autorama

1205 Finch Avenue West North York

M3J 2E8

416-739-7262

1997 Toyota Corolla LE, 149,900 km $7,495 2T1BB02E7VC197709
 

Fail

Vehicles bought from dealers, no Quebec nor accidented vehicles. Dealer says auction cars are "rejects". One-year powertrain warranty with roadside assistance from CAA. Safety inspection performed by the dealer and then sent to the warranty company for a check-up (not true-- dealer self-inspects). Off-site inspection by buyer"s mechanic not permitted. Admin fee mentioned in ad but not the amount of $299. Full accident declaration from his supplier, "even minor stone chips". Mileage on cars from Quebec "is not true about 99% of the time". Corolla: ad says 140,000 km, odometer reads 149xxx km. Dealer says all original paint except "perhaps for a scratch¨. Entire car repainted. Tires new. Yellow scrapyard markings on several underhood components. Other cars on lot with extensive repainting and collision repair work (silver Civic, brown Altima, black Acura 1.6 RL).
 

19

GMM Auto Sales

17 Tangiers Road Toronto

M3J 2B1

416-638-9400

2000 Chrysler Cirrus LX 115,000 km/169,140 km, $4,499

1C3FJ46X5YN254482
 

Fail

Advertised price "includes certification and emissions test". Ad does not mention amount of administration fee of $195 ("taxes, admin. & license extra"). Dealer says "safety" is $350 (not mentioned in ad). Dealer will perform safety inspection and emissions test after buyer makes an offer. Recommends A-Protect Warranty (ad shows Lubrico too). Cirrus: Only one left; vehicle at advertised price had higher mileage of 169,000 km. Lower mileage of 115,000 km in the ad corresponds to a higher-priced vehicle that was sold. Car "is in good shape...just washed and buffed". Dealer entitled to get his money back from his supplier if important fact not declared. APA partial inspection shows bumpers, fenders, hood, grill and front doors repainted. Right front door replaced , front tires bald, rear worn unevenly. Fail for expensive fees not specified in ad, and misleading advertised mileage.
 

20

Thorncrest Ford

1575 Queensway Toronto 416-521-7000

2004 Ford Freestar SE
 

Pass

Ad shows 2004 Freestar SE vans "Take your pick from $16,988. Low mileage, all-in $299/ mos based on $1,250 down and $125 administration fee." Dealership has 4 vehicles starting at the advertised price with no extra fees. All are Hewlett-Packard lease returns.
 

21

Trillium Pontiac Buick GMC

35 Auto Mall Drive Scarborough

416-287-8000


1991 Chevrolet Cavalier
 

Fail

Ad states "as is specials always available." Dealer says that two "as is" specials were sold the day before the ad ran. Only one "special" left, a 1991 Cavalier at $500 suitable for parts only.
 

2005 APA Used Car Investigation - Vancouver

 

AUTOMOBILE PROTECTION ASSOCIATION
2005 APA Used Car Investigation - Vancouver

 

#

DEALER

VEHICLE

RATING

COMMENTS

1

City Gate Motors

2290 Main Street Vancouver B.C.

V5T 3C7
 

Toyota Camry XLE 1997 4T1BF22K2VU000644
 

Fail

1997 Camry with 120,000 km, actually a repainted former Yellow Cab with 500,000 + km. Offsite inspection not permitted. Car failed emissions test in November 2003 at 502,000 km.

2

888 Auto Sales

715 Kinsway

Vancouver B.C.

V5V 3C2
 

Mazda 626 ES 1993 1YVGE22BXP5137710
 

Fail

Vehicle not roadworthy at time of sale, engine overheating during road test. Offsite inspection not permitted. Indicated mileage of 112,655 km. not consistent with poor condition of the vehicle. Fenders & bumper repainted, paint peeling on roof, frame rails damaged (rails from shock towers to front damaged due to front impact, coolant low & a red-brown color, temperature guage at red (hot) maximum level during road test.

3

Automotive Clearance Center

1842 East Hastings Vancouver B.C.

V5L 1T2

Chev MonteCarlo 1996 2G1WW12M9T9115004
 

Fail

Ford Windstar in ad "very good shape, well-maintained." Interior covered in mold. Not habitable. Monte Carlo not in ad had extensive collision repairs (represented as maybe a small one) & a big antifreeze leak (represented as leaking because overfilled).

4

Advance Auto Sales

 12757 King George Highway Surrey B.C. V3V 3K7

Dodge Caravan 1999 2B4GP25G7XR128566
 

Fail

Misrepresented collision damage "on extra clean" van in the ad. History search shows a salvage title was issued in Dec. 04 & a rebuilt title certificate in Jan. 05. Significant structural damage to the A & B pillars and badly repaired. APA inspection reveals road visible through badly adjusted side door when it is closed. Driver's door replaced and wiring for power windows and door locks cut and taped. Dealer provides form that shows van passed ICBC inspection.

5

Road Star Auto Sales

 12521 King George Highway Surrey B.C. V3V 3K3

Chev Venture 2000 1GNDU23E4YD248806

 Dodge Caravan 1999 2B4FP253XXR189855
 

Results pending

Results pending

6

Quest Auto Group

 12755 King George Highway Surrey B.C. V3V 3K7

Plymouth Voyager 1997 1P4GP44R4VB416229
 

Fail

Inconsistent odometer reading: Emissions inspection in June 2000 at 155,000 miles in Texas & sold at auction in June 2001 with 186,000 miles. Passed emissions with 94, 000 km in 2002 in BC. Misrepresented vehicle as being from Seattle and in Vancouver since 1998. Mileage on vehicle on the lot 168,000 miles. Lots of body filler in the fenders, doors, and rear quarter panels. Salesperson says no accident. Replacement transmissiom leaking fluid. Road test not permitted unless shoppers signed contract subject to inspection. Dealer relented after shoppers complained.

7

Legacy Auto Group

 12521 King George Highway Surrey B.C. V3V 3K3

Dodge Grand Caravan 19972B4GP4534UR124349

 Chev Venture 1998 1GNDX03E9WD241617
 

Pass

Caravan advertised "excellent condition, one owner." Dealer says Caravan not inspected. Steering & transmission leaks, motor oil low & smoking, misfiring. Disclosed front end collision on the Venture, antifreeze low, battery dead, intake leaking. Price includes a 3 month warranty.

8

Parkwood Auto Sales

 16090 Fraser Highway Surrey B.C. V3S 2W8

Chev Astro Van 1999 1GNDM19W3XB136681

Chev Venture 2001
 

Fail

Misleading ad " 0 % financing APR down payment" does not mean 0 %. Dealer says it means "0 % over prime". Forbes Financial (a brokerage firm) "handles the financing." Dealer disclosed front collision on the Venture. Ad says very clean, actually rough. Astro represented as no accident and certified. Hood, bumper and fender repainted. History search found an inconsistent mileage reading on the Astro. Vehicle was serviced on May 17, 2002 with 126,000 miles and on January 17, 2004 it was listed as having 123,031 miles. Dealer says 278,000 km.

9

Adanac Motors

5689 Byrne Road Burnaby B.C.

V5J 3J3

Oldsmobile Achieva 1995 1G3NL53M0SM329804
 

Pass

Dealer points error in engine size in the ad. Dealer declared accident. Showed ICBC report and inspection/repairs report. No doc fees "Why do I have to charge you for something I have to do anyways". Inspection off-site possible. Good info from salesperson Dan Sayers.

10

GN Motors

5730 Marine Drive Burnaby B.C.

V5J 3G8

Ford Taurus Wagon 2000 1FAFP58U3YA183013

Ford Taurus sedan 1999 1FAFP52U3XG161999
 

Fail

Taurus sedan had broken glass on dash and rear window. The antifreeze was very low. The engine light was on, brakes pulsing, temperature needle goes up too high on the road test.

11

Canem Auto

5689 Byrne Road Burnaby B.C.

V5J 3J3

Plymouth Grand Voyager 1997

2P4GP44RXVR169624
 

Results pending

     Results pending

12

Platinum Import Auto

 7645 Edmonds St. Burnaby B.C.

V3N 1B6

Subaru Legacy L/Alpine AWD 1994

4T1VK12W5PU053069

 Toyota Camry LE 1993 4E1Vk12W5PU053069
 

Fail

Ad says 140,000 km, Subaru has over 250,000 km.History search indicates last known mileage to be 178,138 miles Passed emissions June 23, 2004 in Auburn Washington at 173,822 miles. The Camry was described as mint in the ad. Inspection shows fenders, hood, front bumper replaced and front impact on the frame. Misrepresented mileage on the Camry. Ad says '120,000 km'', on odometre 173,000 km. History search reveals last reported mileage was 163,345 miles.

13

Milani Auto Sales

6951 East Hastings St. Burnaby B.C. V5B 1S9

Honda Civic 1998 2HGEJ633XWH000332

 Nissan Quest 1993 4N2DN11W1PD840445
 

Pass

Ford Explorer in the ad not available, in the shop for electric door locks repair. Major collision damage on the Civic. Dealer showed accident report which indicated three claims, 2 low amounts and one no amount recorded. Dealer said if claim was paid in cash it would still be recorded. Quest had extensive repaint, including black paint on underbody & exhaust leak. Dealer says don't touch vehicles involved in an accident.

14

Carter Honda 2390 Burrard Street Vancouver B.C.

V6J 3J1

Honda Civic 1995 JHMEG866XSS800063

Honda Accord 1995 1HGCD563XSA805180
 

Fail

Misleading ad for the Civic, ad reads "no accidents". Aftermarket fenders, right side doors had body filler and were repainted. Right side quarter panels were also repainted. After road test dealer said he found one accident claim over $2000, others smaller. The larger claim was a theft loss cash settlement. Salesperson had no knowledge of ad content but regarded theft loss not a collision and would try to lower the retail price.

15

Lansdowne Saturn Saab

5660 Minoru Blvd. Richmond B.C V6X 2A9
 

Pontiac Sunfire GT 1997 3G2JD12T7VS814432
 

Fail

Excessive administration fees of $399. Dealer did not declare left front fender replaced and a full repaint. Ad reads 80,000 km. Car had in fact 88,000 km. Dealer misrepresented safety inspection done and vehicle ready to go. Brakes vibrating, air bag light on, ball joints and the tie rod ends and seat rails were loose. Inspection form shown was confusing as to what was repaired.

16

Vancouver Chrysler Dodge Jeep

1577 Main Street Vancouver B.C.

V6A 2W5

Chrysler Intrepid 1998 2C3HH46R0WH143905
 

Fail

Buyers looked at an Intrepid at salesperson's suggestion. Frontal collision not declared. Inspection shows full repaint & front body panels re-adjusted. Dealer will show inspection & repairs done when buyers ready to buy. Dealer provides a 50% parts & labor warranty for 30 days.

17

Wolfe Mazda

1595 Boundary Road Vancouver B.C.

V5K 4T9

Honda Civic SI 1993

Mercury Sable 1998
 

Pass

Salesperson chose better vehicle of the two the shoppers looked at. Accurate disclosure of collision damage on the Civic and good warranty info. Good info from salesperson Clement Wu.

18

Brown Brothers Ford

 270 S.E. Marine Drive Vancouver B.C.

V5X 2S6

Ford Escort 1999 3FAFP15P6XR198200

Honda Civic 2001 1HGEM21541L800141
 

Pass

Among two vehicles, salesperson chose the advertised Escort as a better car and declared collision damage on the Civic. Good exchange policy and advertised vehicle available. Good info from salesperson, Charlie Xu.

19

Dueck

400 S.E. Marine Drive Vancouver B. C.

V5X 4X2

Chev Cavalier 2001
 

Fail

Ad says "2001 Cev Cavaliers starting from $6495". Vehicle sold two days before the ad appeared. Dealer was not prepared to honor the price. High administration fee of $420 (includes preparation and a form of insurance in the event of a total loss claim.)

20

West Coast Ford Lincoln

20370 Lougheed Highway Maple Ridge B.C.

V2X 2P8

Hyundai Accent 2002
 

Pass

Ad reads "Guaranteed $3000 Trade-In" & "Don't pay till June 2005 on all pre-owned vehicles," & 3 day/3000 km money back guarantee." This dealer gets a pass based on the probability of misprint on the 3 day/300 km moneyback guarantee. The salesperson didn't seem to be aware of error which was actually 300 km, and not 3000 km as advertised. All info was disclosed to the buyers including the fact that interest is accrued if buyers chose to start payments in June as ad states.

2005 APA Used Car Investigation - Calgary

 

AUTOMOBILE PROTECTION ASSOCIATION
2005 APA Used Car Investigation - Calgary

 

#

DEALER

VEHICLE

RATING

COMMENTS

1

Precision Hyundai
3615 Macleod Trail

 South Calgary, AB

T2G 2R1

2002 Chevrolet Cavalier 5-speed, $7,990


2000 Hyundai, two at $6,990


2000 Hyundai Accent, 74,400 km

Fail

Ad says 'Drive away today, do not pay for 90 days' and 'all vehicles inspected'. Salesman says buyer pays the interest accrued during the 90 days
(correct). Dealer says the silver 2000 Accent GS
has original paint. APA inspection of silver Accent reveals left-side fender,
door and quarter panel are repainted. Hood and fender
bolts have been adjusted. Shoulder of left front tire is
bald, indicative of poor alignment or subframe impact.
Dealer fails to disclose impact on the green Accent. Green Accent partially repainted, low-speed left front impact, hood needs alignment. Inspection of Cavalier
reveals moderate frontal collision, hood replaced,
fenders repainted, rusty brake rotors, power steering
leak. Extra $298 administration fee on every vehicle not disclosed in ad.

2

Horton Road Auto & Truck Sales
8610 Horton Road S.W.
Calgary, AB

T2V 2X4

1998 Ford Taurus LX, 102,000 km, $9,500


1996 Ford Windstar $4,995 (sold)

 

Results pending

      Results pending

3

GSL CHEV City
1720 Bow Trail S.W.
Calgary, AB

T3C 2E4


1998 Toyota Corolla VE, 137,000 km


2004 Chevrolet Cavalier, from $11,488


2004 Hyundai Accent, $10,950
 

Pass

Good supply of advertised 2004 Cavaliers from $11,488.
Salesman says 2004 Accent at $10,950 would cost much more at a Hyundai dealership and would possibly be misrepresented as a demo (both true). Discloses Corolla frontal collision when shopper inquires. Road test encouraged, inspection at buyer's garage permitted.
Prices about $2000 below competing dealerships. No administration fee for finance deals as financial institutions do not charge one. No pressure and good information from salesperson.

4

CMP Classic Pontiac Buick GMC
Chevrolet Cadillac Oldsmobile

1313-36 Street N.E.
Calgary, AB

T2A 6P9

2004 Chevrolet Cavalier, 4-door, 23,000 km,
$13 995


2004 Pontiac Sunfire, 4-door, 35,000 km
$13 995


2004 Chevrolet Cavalier, 2-door, $14,995


2004 Pontiac Sunfire, 4-door


2004 Toyota Corolla CE, $15,995

Pass

Salesman discloses all four 2004 vehicles are former
daily rentals with balance of GM warranty. Seller welcomes off-site inspection by buyer's mechanic, saying ''after all, it's your money''. According to seller, AMVIC rules require disclosure of all collision damage above $2000. APA inspection reveals Cavalier's hood, doors, front bumper repainted and masking tape still on some parts. Sunfire and Alero partially repainted.Overall, cars at GSL were cleaner. A $299 documentation fee added to every sale not mentioned in ad.

5

Auto Liquidators of Calgary
102-58 Avenue S.W.
Calgary, AB

T2H 0A2

1998 Hyundai Elantra SE, 134,000 km
$6 800


1998 Ford Escort ZX2, 110,000 km
$5 588


1998 Hyundai Accent, $3,988 (sold)


2000 Chrysler Cirrus, $8,988
 

Fail

Ad promises ''free remote car starter with every purchase!''. Seller says installation is $100 extra. Ad says ''all prices clearly marked''. Almost none
are marked. Dealer says Elantra is accident-free.
APA inspection reveals right side fully repainted and peeling, and driver's door has been replaced. Escort rough, would not start (dead battery). Cirrus front bumper, hood, fenders repainted. Low pressure congenial seller. Mentions $700 maximum
claim limit on the standard 3-month powertrain warranty (nice touch). Dealer drops $295 documentation fee to $150. Fee not mentioned in
the ad. Contrary to company name, no evidence of bankruptcy liquidation going on, and seller says all vehicles were trade-ins to other dealers.

6

The Fast Lane
4310 Macleod Trail South
Calgary, AB

T2G 0A4


1998 Ford Windstar, 240,000 km, $4,800


1995 Volkswagen Jetta


1992 Acura Integra

Fail


Advertised ''indoor showroom'' is a storage facility or garage for exotic cars. All the advertised vehicles are outside on a lot. Inspection permitted at buyer's garage. Ad says ''reconditioned vehicles'' and seller says tires are great for winter. 98 Windstar not inspected nor reconditioned-- not required by law, he says. Suggests buyer leave a deposit subject to
vehicle inspection. APA inspection of Windstar shows
rear tires worn, engine warning light on, rear wiper and vent window inoperable, steering leak, intake manifold leak, defective cruise control. 95 Jetta is a full repaint. 92 Integra is completely repainted, with lots of body filler. No extra fees.

7

Heritage Auto Sales
7500-6th Street S.E.
Calgary, AB

T2H 2W5

1999 Ford Escort, 4-door, 148,000 km, $5,490


2000 Saturn SC1, 4-door, 69,000 km, $9,480

 

Chrysler Neon $4,990


1999 Golf GTI VR6, $8,490

Pass

Seller says 2000 Saturn is in good overall condition
(confirmed by APA inspection). Recommends Ecort sedan over the VW GTI because the latter is more
expensive to maintain (true). Discloses collision damage on a 2002 Neon (nice touch). APA inspection reveals Escort hood replaced and half of car
repainted, brakes pulsing, transmission slight clunk.
Recommends bank finance as least expensive solution for a credit-worthy customer (good advice). No extra fees, dealership receives a commission from the finance company if the customer takes
out a loan (correct).

8

M.R. Auto Sales Inc.
320-39th Avenue S.E.
Calgary, AB

T2G 1X8

1996 Mazda Protegé LX, 184,000 km, $6,495
 JM1BB1440T0327119


1996 Pontiac Sunfire, 2-door, 96,750 km

Results pending

 

       Results pending

9

Auto Maxx
4914 -6 Street N.E.
Calgary, AB

T2K 4W5


2003 Pontiac Sunfire, 2-door, 52,560 km
$10 980


2001 Pontiac Sunfire GT, $10,980


2001-2004 Ford Taurus (one 2004 left)


2002-2004 Ford Focus (one 2004 left)
 

Fail

Misleading ad. Advertised prices assume a $2,000
down payment (indicated in the fine print). Advertised monthly payments are amortized over 84 months with a balloon payment at 60 months (not indicated in ad). Balloon payment on Sunfire
advertised at $179 a month is $3,500. Dealer says Sunfire is a lease return inspected for safety and collision-free. Documentation fee of $175, or $395 if dealer is arranging financing (not indicated in ad).

10

Excell Auto and Truck Center
323-36th Avenue S.E.
Calgary, AB

T2G 3Z3

1999 Nissan Quest, 93,000 miles, $10, 995

Pass

Tricky ad: monthly payments assume a $2,000 down payment with a 60-month term (barely readable in the fine print). Advertised 99 Quest with 93,000 miles turns out to be from Montana. Dealer
says accident-free and in excellent shape (confirmed
by APA inspection). No extra fees.

11

Ninth Avenue Auto
1234 9th Avenue S.E.
Calgary, AB

T2G 0T1

2002 Ford Taurus SE, 102,000 km, $10,500


2001 Ford Focus Wagon, 74,000 km $8,500


2002 Ford Focus Wagon, $6,888 (in shop being inspected)

 

Pass

Advertised 2001 Focus available; 2002 wagon is in
the shop being prepared for sale. Dealer says 2002
Taurus SE is collision-free and in very good mechanical
condition. Confirmed by APA inspection.Inspection permitted at buyer's garage. No extra
fees.

12

Double L. Motors
1509-9th Avenue S.E.
Calgary, AB

T2G 0T6

1996 Plymouth Voyager, 174,090 km, $4,995


 

Pass

Dealership sells 120 vehicles a month. Voyager is a rare 4-cylinder model (indicted in ad); ad says it has been inspected and is in great shape. Dealer
says accident-free. Vehicle requires a boost to get it started. APA inspection shows most of the vehicle has been repainted (damage not structural), tires are worn, cracked instrument panel cover, leak at transmission. Three-month powertrain warranty from Coast to Coast. $250 fee for finance customers.

13

Kramer Mazda
5707 Macleod Trail South
Calgary, AB

T2H 0J7


2000 Mazda Protegé LX, 50,250 km,
from $7,888

 

Pass

Tricky ad: Zero down, 0% interest and advertised
payment are only for the first year of a 5-year loan.
Vehicles are mostly trade-ins or lease returns. Innovative 7-day exchange policy; 30-day powertrain warranty. Buyer can have vehicle inspected by own mechanic. Dealer says Protegé is inspected and
ready to go. APA inspection shows partial repaint (no structural damage) and mechanically fit. Documentation fee of $195 on every sale not disclosed in ad.

14

Kia City
3911 Macleod Trail S.W.
Calgary, AB

T2G 2R4

1994 Plymouth Voyager SE, 80,854 km
$5 995


1997 Jeep Grand Cherokee, 206,000 km
$9 995

Fail

Advertised 94 Voyager a trade-in from an older couple who had owned it 4 years. APA inspection shows evidence of older rear impact (not structural), loose rear wheel bearing, steering leak. Condition consistent with age and price of vehicle. Inspection at buyer's garage permitted with $500 refundable deposit. Excessive documentation fee of $399 added to every sale results in failure.

15

Car Country
4412 Blackfoot Trail S.E.
Calgary, AB

T2G 4E9


2000 Ford Focus SE, 201,800 km, $5,720
(in ad: with $2,000 down in fine print)

 

Fail

Tricky ad: payments and prices based on a $2,000
down payment with interest at 8% over 60 months plus GST (mentioned in fine print). Seller says interest rate varies from 7.5% to 34% for very poor
credit risks. Focus does not have the advertised CD player; it's a tape player. Indicated $5,720 in ad is actually $7,720 with the extra $2,000 added
back. Salesperson and dealer's mechanic say accident-free and inspected. APA inspection shows minor frontal collision, grill broken, hood damage,
tires worn out, broken right-front spring, engine warning light on, low steering fluid and leak, exhaust leak. Road test not possible. Documentation fee of $299 on every sale not mentioned in the ad.

16

The Car Store
121-42nd Avenue S.E.
Calgary, AB

T2G 1Y2

1991 Lexus ES 250 1991, $8,975 or $9,975,
Approx: 80,000-90,000 km


1990 Toyota Camry, 144,000 km, $6,475

Pass

Dealer buys mostly B.C. vehicles because they are
in better condition and subject to stricter legislation. Innovative 24-hour/80 km money-back guarantee.
Advertised 48-month ''Gold Plan'' is not a warranty; dealer says it offers customers the option of obtaining repairs at the dealer's cost price. Dealer
says Camry is certified. APA inspection shows moderate frontal impact and partial repaint. Antifreeze dangerously low (overflow bottle and upper coolant  hose empty). Engine appears to have been replaced
recently. Indicated mileage low for age and condition of vehicle. Lexus advertised as ''spectacular in every sense''. APA inspection shows hood replaced, non-structural frontal impact, very low coolant (not road tested). No extra fees.

17

Bonnybrook Auto Sales
4053 Ogden Road S.E.
Calgary, AB

T2G 4P2

1998 Ford Windstar GL, 213,000 km,
$6 450


1998 Ford Windstar GL, 163,000 km,
$6 900
 

Pass

Ad says vehicles fully reconditioned. Salesman
corrects ad; vehicles are not mechanically inspected
unless specifically stated. Windstar with 213,000 km
in fair condition. Inspection permitted at independent
shops except Canadian Tire.
Documentation fee of $99 not mentioned in ad.

18

Curbsider (Stan)
403-390-0549
403-243-6767
(Met at Deer Valley Mall)

2000 Honda Civic DX, 2-door manual, A/C,
$9 400

Fail

Seller says the Civic is originally a B.C. car which he
has owned for a year and is selling to pay for school. Seller says the car has no defects and he has serviced the brakes and changed the oil. Inspection permitted at buyer's garage. APA inspection shows most of
the car has been repainted; some body filler in the door (non-structural and competent repair). Good mechanical condition. Carfax report shows it was sold at auction in January 05 with 186,338 km. Car showing 86,960 km at time of sale.

19

Daniels Auto Sales
416A 40 Avenue N.E.
Calgary, AB

1996 Oldsmobile Aurora 1996, 122,000 km,
$6 960
VIN # 1G3GR62CXT4114423
 

Fail

Advertised mint 1996 Aurora for $6,960 is a mistake. Ad should read $7,860 (Auto Trader confirms there was an error). Salesperson says vehicle is all original, collision-free, and the brakes have been
replaced. APA inspection reveals left side impact,
coolant low, and intake leak. Left side repainted, damage non-structural. Brake discs somewhat rusted, do not look brand new. History search reveals privately owned vehicle, very regularly serviced, and collision repair cost was $4,473. When interviewed by W Five, dealer explains vehicle was purchased from another dealer who did not disclose the prior collision.

20

Auto Leader South
5003 1st Avenue S.W.
Calgary, AB


2000 Chevrolet Malibu, 149,000 km
VIN # 1G1ND52J9Y6132902


2001 Pontiac Sunfire, $6,000-$7,000
VIN # 1G2JB124317157085


2001 Pontiac Grand Am, $9,500
1G2NFE11M551515 (missing 2 digits)

Pass

Three non-dealer ads in the classifieds. Seller readily
identifies himself as a dealer over the phone.Salesman says most vehicles are lease returns, and points out rear impact on the trunk lid of the Malibu. APA inspection confirms rear impact, trunk lid replaced. Rear and left side of car repainted. Damage not structural. Loose ball joint and/or tie rod end. Two worn tires. Sunfire hood replaced, originalfenders, front half repainted. Grand Am bumper, hood and fenders repainted. Thirty-day warranty on powertrain from the dealer. Does not believe aftermarket warranties offer good value (often true). No problem with inspection at buyer's garage. No extra fees.

2005 APA Used Car Investigation - Montreal

 

AUTOMOBILE PROTECTION ASSOCIATION
2005 APA Used Car Investigation - Montreal

 

#

DEALER

VEHICLE

RATING

COMMENTS

1

Auto Laser Canada
6945 St-Jacques
Montreal, Qc

H4B 1V3

1995 Honda Civic, 2 dr manual, 230,000 km, $4,500

VIN #2HGEH2341SH007449

Fail

Advertised vehicle available with no extra fees and 30-day bumper-to-bumper warranty. Dealer does not recommend independent warranty  companies. Car represented as A-1 condition, original paint, inspected. APA inspection reveals front of vehicle and doors repainted, torn driveshaft boot, worn wheel bearing,  broken rear wiper and washer. Condition not consistent with representations made about the vehicle.

2

Fortier Ford
Le Centre des véhicules légèrement utilisés

7000 L.-H.Lafontaine
Anjou, Qc

H1M 2X3

2000 Ford Focus Wagon SE, auto. (silver), 76,000 km, $9,495
VIN # 1FAPF36P1YW370402


2000 Ford Focus Wagon SE, auto (white), 78,000 km, $8,400
VIN # 1FAFP36PXYW369362


2000 Chevrolet Cavalier, 4-door, 40,375 km, $7,900
VIN # 3G1JC5242Y5159589

Fail

Exaggerated advertising: 10,000 vehicles in inventory is actually a virtual inventory in a computer. Vehicles could be anywhere in Canada. Salesman says dealer can bid for cars over the Internet by auction, unlike Encan Direct H. Gregoire, which is a fake auction. Written mechanical inspection report supplied with every vehicle. Excessive vehicle preparation fee of $549.

3

Complexe Automobile Premier Choix
11700 Sherbrooke Est
Montreal, Qc

H1B 1C4

2002 Ford Focus SE, automatic, 88,951 km, $10, 300

 

2001 Ford Taurus SE, 61,161 km, $11,995
VIN # IFAFP53U5G264170


2001 Hyundai Elantra VE, 112,263 km, $8,495
VIN # KMHDM45D81U051924

Fail

Fail for misleading advertising: Advertised prices of $9 for a 2000 Neon, $42 for a 2004 Windstar and $19 for a 2000 Accent are weekly payments not including extra fees and possibly interest. Ad does not indicate the price of any vehicles. Large, attractive indoor showroom and well-prepared vehicles. Five-day/1,000 km exchange guarantee on every vehicle. Extra preparation charge of $299 per vehicle, indicated in the ad.

4

Centre de l’Auto Ste-Catherine
11250 Sherbrooke Est
Montréal, Qc

H1B 1B6
 


1995 Hyundai Sonata, 145,000 km, $3,450
VIN# KMHCF21S850155

Fail

Dealer will inspect vehicle prior to delivery. APA inspection reveals water in the trunk, loose rear wheel bearings, and a small engine oil leak. Large transmission leak poorly repaired. Failure on warranty representations: dealer does not mention low claim limit on Avantage Plus warranty, and written materials misrepresent it as insured (Advantage Plus told APA its warranties are not underwritten by an insurer).

5

Encan Direct H. Gregoire
625, rue Dubois
Saint-Eustache, Qc J7P 3W1

2002 Oldsmobile Alero, automatic, 2.2L, 86,108 km, $8,900
VIN # 1G3NK52F32C262501


2000 Oldsmobile Alero, 6-cyl., 3.4L, $6,990, 109,981 km
VIN # 1G3NL12E8YC360994


2002 Dodge Caravan SE, 117,772 km, $8,400
VIN # 1B4GP25R22B517897


2001 Dodge Caravan SE (red) automatic, 6-cyl., 3.1L, 115,050 km, $9,550

VIN # 1B4GP25RX1B208791

Fail

Over the phone salesman says advertised 2002 Caravan for $8,400 has been sold the morning the ad appears. Dealer has several similar vehicles for $9,500 and up. The Caravan is on the lot with a sold sign on it, unrepaired collision damage at the left front (not disclosed in ad) and not reconditioned for sale. Advertised Alero turns out to be an unpopular 4-cylinder 2-door with no air conditioner (not disclosed in the ad). Several better equipped similar vehicles available at higher prices. Cars purchased outside Quebec subject to an $80 fee for government inspection (not disclosed in ad) on top of the $399 preparation charge on every vehicle. All vehicles carry a 30-day/1,700 km bumper-to-bumper warranty and exchange privilege. No-haggle fixed selling prices.

6

Mondial Saturn
9415 ave. Papineau
Montreal, Qc

H2M 2G5
 


2002 Saturn Vue, manual, power package, 110,000 km, $12,995
 

Fail

The low advertised price of $12,995 corresponds to a
manual transmission vehicle with high mileage. Only one vehicle available and it's being shared by three dealers. Low-pressure informative salesperson explains the Occasion en Or used car exchange warranty.

7

Montreal Auto Prix
4900 boulevard Métropolitain
St-Léonard, Qc

H1S 3A4

2000 Chrysler Neon, 4-door, 98,000 km, $4 900
 

2000 Hyundai Accent, 4-door, 61,000 km, $6 900


2000 Ford Focus Wagon, 4-door, power locks and windows, 94,000 km, $6,900
 

2001 Chrysler PT Cruiser Ltd, $7,900 (sold)
 

2000 Mazda Protegé SE, $7,900 (sold)
 

2001 Pontiac Sunfire and Sunfire SE, $6,900 (both sold)
 

2000 Chrysler Neon, $4,900
(three in website inventory-- all sold)

Pass

Vehicles receive a basic safety inspection and repairs prior to sale. Several improvements since APA visit in 2003: road test and inspection at buyer's garage now permitted. Vehicle preparation has improved. Thirty-day major components warranty minimum on all vehicles. Indoor showroom. Large selection; inventory moves very quickly, but dealer can provide similar vehicle for the same price. Extra fee of $385 added to every vehicle. Low no haggle-prices. Consumer complaint that dealership misrepresents relationship with APA.

8

Alex Auto (Cars R. Toys)
6225-A St-Jacques ouest
Montreal, Qc

1997 Dodge Caravan, 7-passenger, 6-cylinder,
158,209 km, $5,900
VIN# 2B4FP25P8VR139078
 

Fail

Dealer says original paint, one-month powertrain warranty. APA inspection shows vehicle is a full repaint, body filler in the rear doors and quarter panels. Horn, turn signal and AC not working. Seller offers to fix the brakes.

9

Style Auto
445A boulevard Cartier ouest
Laval, Qc

1997 Honda Civic LX, 4-door manual, 167,144 km, $6,996
VIN# JH4DB7546S5801652

Pass

Advertised Civic available at the advertised price. Advertised 0% financing is for 15 months only, after which 15% is typical. Six months or 6000 km powertrain warranty from the dealer; salesman saysaftermarket warranty companies can be reluctant topay. Ad fails to mention the $300 administration fee applicable to buyers who finance.

10

Longueuil Autos
1310 Taschereau
Longueuil, Qc

J4P 3M4

2004 Chevrolet Cavalier, A/C,
19,303 km, $10,995
VIN # 3G1JC52FX4S100690


2001 Chevrolet Venture,
142,000 km, $7,995

Pass

Prices are all inclusive; there are no extra fees. Dealer says all vehicles have been inspected by the SAAQ. According to dealer, the Cavalier is a lease return in excellent condition with a minor impact. Inspection by APA reveals a significant impact,repainted rear quarter panels and right rear door. Evidence of body filler and misaligned right-sidetaillights. Venture: Inspection of the vehicle shows left front fender replaced, engine and antilock brake warning light on and a defective power window. Possible intake leak. Low prices.

11

Liquidation de Saisie P.B.
2575 Le Corbusier
Chomedey, Laval, Qc

H7S 2E8

2001 Mazda Protegé LX , auto., 130,010 km, $ 8, 992 VIN# JM1BJ225610443670


2001 Ford Focus SE, 80,000 km, $8,995
VIN#1FAFP34P51W2781191705

Pass

Complete advertising indicates the number of vehicles available and equipment. Large indoor showroom and well-equipped service facility. Vehicles well-prepared for sale. All vehicles carry a minimum warranty of one month or 1,700 km. No-haggle fixed prices. Extra $395 preparation fee mentioned in the ad.

12

Ultima Auto
6050 St-Jacques ouest
Montreal, Qc

H4A 2J4

1997 Acura Integra, automatic, 2-door, A/C,
sunroof, power doors and windows, 180,000 km, $7,900
VIN# JH4DC4474V5802441


1998 Honda Accord, 4-door, 5-speed,201,000 km, $6,900


2000 Honda Civic, manual, 90,000 km,$8 400
VIN# 2HGEJ6502YH905900

Fail

Advertised Accord and Integra are available. Advertised monthly payments include a $2000 down payment (mentioned in the fine print). Salesperson says all three cars have original paint, with no collisions. APA inspection of the Accord reveals the hood and bumper have been replaced and the vehicle is fully repainted after a significant frontal impact. One-year warranty limited to the powertrain.

13

ADF Auto
1119 boulevard Taschereau
Longueuil, Qc

J4K 2X6

2000 Golf GTI, yellow 2-door, 6-cyl., 5-speed, 95,000 km, $14, 995

VIN#WVWDE21J9YW39150414995

Fail

Dealer says car is a lease return with no collisions and original paint. Minimum one-month/1,700 km bumper-to-bumper warranty on all vehicles. APA inspection reveals the hood and fenders have been replaced and the grill is broken. The right-side door does not close well (structural damage possible).
Three-year/60,000 km Veri-Cheque warranty costs $1 800,00
 

14

Corporatif Renaud Automobiles
3375 boulevard Taschereau
St-Hubert, Qc

J4T 2G1

2000 Hyundai Accent GS, 2-door automatic, 82,000 km, $5,450 + $399 (reduced from $5,900 on sticker)
 

Fail


Misleading ad claims vehicles are sold at $399 over cost. Misleading use of term 'grossiste' (wholesaler) and Centre de distribution (distribution center). The
distribution center is actually a used car lot selling retail. Salesperson misrepresents relationship with the APA (claims APA checks the dealership's books to make sure everything is in order). Advertised Accent is fairly clean; inspection shows the hood and fenders are repainted, but there is no structural damage. The tires are worn out. Dealership has since adopted the name retourdesfabricants.ca, somewhat misleading as vehicles are regular lease returns.
 

15

Deschamps Pontiac Buick GMC Ltée
333 boulevard Armand-Frappier
Sainte-Julie, Qc

J3E 1Y2

2003 Chevrolet Cavalier, 4-dr auto., A/C,$9 900
VIN # 1G1JC52F337107834


2004 Pontiac Grand Am, V6, 3.1L, $14,800
VIN # 1G2NF52E04C192880

Pass

Advertised monthly payment of $175 is plus taxes and for an 84-month loan. Vehicles are cosmetically clean lease returns and daily rentals. Salesperson fully explains the Occasion en Or program, including the vehicle inspection and exchange privilege.

16

Desmeules Hyundai
1237 boulevard des Laurentides
Vimont, Laval, Qc H7M 2Y1

2001 Hyundai Accent GS, 2-door, 97,000 km, $5,900
VIN# KMHCG35G11U070306

Fail

Excessive $595 preparation charge tacked on to every vehicle is among the highest observed by APA in Quebec. All vehicles carry a minimum one-month or 1,700 km bumper-to-bumper warranty.

17

Courtier d’Autos MG
5775 boulevard Metropolitain Est
Montreal, Qc

H1P 1X3

2001 Honda Civic DXG, 4-dr, auto., A/C, 102,215 km, $10,995
VIN # 2HGES16361H919300


2001 Nissan Sentra, 4-dr, auto., A/C, 95,773 km, $8,995
VIN# 3N1CB51D41L437397


2000 Toyota Corolla VE, 4-dr, auto., 104,003 km, $8,795
VIN# 2T1BR12E7YC787656

Pass

All inclusive prices with no extra fees. Indoor showroom with a good selection of popular vehicles. Safety inspection and 30-day/1,700 km warranty on all vehicles. Low no-haggle prices. Prominant sign indicating dealership is recommended by APA is misleading, but  salesperson provides correct
information. Congenial low-pressure salesperson.
 

18

Deslauriers Ford Lincoln Ltd
1201 des Laurentides
Laval, Qc

H7M 2X9

2000-2003 Ford Focus, auto. or manual, 4-dr, from $6,396
2002 Ford Focus LX, auto., 52,012 km, $9,500 (reduced from $9,900)
VIN # 2HGES16361H919300


2001 Ford Focus SE, auto., A/C, 60,314 km, $9,476
VIN# 1FAFP34P21W18537

Pass

The two advertised vehicles had been sold (ad was a few days old). Salesman provided detailed information and full report on repairs needed to prepare vehicles for sale. Incomplete information on the Occasion en Or used car program; seller neglects to mention the 10-day/1,000 km exchange privilege.
 

19

Auto Dépôt
10365 boulevard Gouin
Roxboro, Qc

H8Y 1S1

2003 Mazda Protegé LX, auto., 46,000 km, $13, 900

Fail

Advertised monthly payment of $193 does not include interest and taxes; actual payment is $344 over 60 months. One-month bumper-to-bumper warranty minimum on all vehicles. Good selection of Japanese and European luxury models.

20

Alix Toyota
6807 De Lorimier
Montreal, Qc
H2G 2P8

2000 Toyota Echo, 4-dr auto., A/C, 111,664 km, $7,995

Fail

Two of three advertised Echos ''starting at $7,995''
available. Information not on label, but salesperson discloses the cheaper car at $7,995 is a delivery vehicle.
No-haggle fixed price. One-month/1,700 km warranty on all vehicles. Inspection permitted at buyer's garage
only if vehicle is towed there and back at buyer's expense as dealer will not provide a license plate (results in failure). Car not prepared for sale. APA inspection reveals $800 of repairs which dealer performs before delivery of vehicle. Occasion en Or dealership that fails to comply with the standards of the program regarding the pre-purchase inspection and no mention of the 10day/1,000 km exchange privilege.