Advice for consumers planning to use CAMVAP

The published success rate for consumers is around 61%, but 54% of consent awards and 21% of arbitrated cases were ordered back to the dealer for yet another repair. For many consumers who have gone through the arbitration process, this is not a satisfactory resolution, but in CAMVAP's statistics they appear as a successful resolution. Some consumers who went through the arbitration process contacted the APA to inform us they wanted the vehicle replaced or a monetary award and were not happy with a return trip to the dealer.

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Vehicle Inspection Service

Having the vehicle inspected prior to the sale is the most effective way of making sure you won't get stuck with a lemon or pay too much for a vehicle that needs a lot of maintenance. A proper vehicle inspection includes a road test and a superficial inspection to spot collision damage. The facilities that follow have been chosen from the list of shops provided to APA members, and have performed well in the past.

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Report on the APA Used Car Dealer Investigation with CTV’s W FIVE

The Automobile Protection Association released the results of its latest undercover investigation of used car dealerships. Posing as ordinary consumers, APA mystery shoppers visited 36 car dealers in Toronto and Vancouver to look for a used vehicle. Overall, 24 (66%) of the used car dealers visited earned a failing grade. Sellers were evaluated on the accuracy of their advertising and their verbal representations, as well as the condition of vehicles offered for sale. View the results