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Proposed settlement in a class action against Sirius XM Radio over customer data
APA | April 9, 2021
The APA received several inquiries about the settlement in this case, which sees the lion's share going to attorney's fees. Here's some information that provides a more complete picture than what's in the notice from Sirius XM. Read more.
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Some Honda owners stuck with cars with faulty heating
CBC Go Public | March 29, 2021
Automaker says it's taken steps to fix heating, but won't say how many times it didn't work. Read More
Do you own an affected Honda? Help owners by filling out this survey.
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Preview: Upcoming Battery Electric Vehicles (BEVs)
Ron Corbett - APA | March 17, 2021
While there is increasing interest and acceptance of BEVs on the part of the consumer, few are putting their wallets into play by buying one. Automakers seem undeterred, and are introducing more and better BEVs at a fast pace. Read more.
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Hyundai & Kia engines failing across Canada
APA | February 26, 2021
The APA was recently featured in a joint CBC Marketplace and Go Public investigation of engine recalls and fires affecting many 2011-2019 Hyundai and Kia vehicles with four-cylinder engines. Read More
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Auto Parts Class Action Settlement Distribution
APA | March 2, 2021
If you are part of the Auto Parts Class Action settlement, you may be receiving an Interac E-Transfer. This is not Spam or Phishing! Read more.
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Update on defective Nissan CVT transmissions class action
APA | December 21, 2020
APA Director George Iny and Nissan Sentra owner Lilianne Rocha will be deposed by Nissan's lawyers in January 2021 as part of their defence strategy in the APA's class action over defective CVT transmissions on 2010 to 2017 Nissan vehicles. Read More
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COVID-19 complications from the car-seller's side
Lorraine Sommerfeld - driving.ca | October 6, 2020
The pandemic completely changed how the car-buying process worked—but new-car purchasers say dealers have done a good job adapting. Read more.
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BMW MINI fire highlights need to report to regulators
Ross McLaughlin - CTV News Vancouver | September 14, 2020
..."In Canada, one of the issues we’ve seen is a failure to report these incidents,” Iny says... Often vehicle fires get reported to insurance but don’t get reported to Transport Canada regulators, which can investigate to determine if there’s a bigger problem. Read More
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Lorraine Explains: Want to buy a car? Now might be the best time
Lorraine Sommerfeld - driving.ca | June 8, 2020
...The Automobile Protection Association (APA) “expects that the lost production in 2020 will require automakers to trim their incentives or raise prices in the autumn.” Coupled with an anticipated shortage of some models, look for prices to head back up. Read More
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Dealerships reopen after COVID-19 shutdown
George Iny - APA | June 3, 2020
We spoke with Paul Shaw of Ken Shaw Lexus Toyota to find out how dealerships are operating in an era of social distancing and increased sanitary measures: Read More
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Can I put off car payments and insurance premiums because of COVID-19?
Jason Tchir - The Globe and Mail | April 6, 2020
I’ve lost some income because of everything happening with COVID-19. What happens if I can’t make my car payments right now?
If you have to miss a payment because of COVID-19, don’t put off asking for help.. Read More
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Toyota's paint-peeling problem to be covered under 'unprecedented' extended warranty for certain models
Yvonne Colbert - CBC News | February 13, 2020
Toyota has announced details of a plan to fix vehicles with peeling white paint, a problem that has plagued the automaker for years.Toyota... said its "warranty enhancement program" will cover several models of vehicles with blizzard pearl or super white paint manufactured as far back as 2008. Read More
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Remembering Paul Babarik
January 21, 2020
Long-time APA member and retired Concordia University Professor Paul Babarik passed away this month, age 90. Read More
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Your car-loan payment may be way too high. Here's what's happening
Erica Alini - Global News | October 26, 2019
Behind the gargantuan loans are ever longer auto loans, early trade-ins, and negative equity, an issue that's been long known to insiders but remains poorly understood by many consumers, according to Iny...
Read More
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Are used parts OK in insurance claims?
Ross McLaughlin - CTV Vancouver | September 10, 2019
The engine... seized 15 minutes after getting an oil change at a Mr. Lube in Richmond.. Read More
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If the car dealer starts calling you a VIP, be wary
Lorraine Sommerfeld - driving.ca | September 9, 2019
Dealerships offering "pull-ahead" schemes want your car for the same reasons you shouldn't sell it to them... Read More
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Toyota tight-lipped as Canada-wide parts snafu leaves customers fuming
Yvonne Colbert - CBC News | August 29, 2019
It's been 57 days and counting since Halifax resident Catrina Brown took her leased Toyota Rav4 to a collision centre after it was damaged in a highway accident... Read More Podcast
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Can Car Dealers Add Fees to Advertised Prices? The Majority of Ontarians Don’t Know the Answer
OMVIC | April 16, 2019
According to OMVIC, only 47 per cent of Ontario’s car buyers know that if a dealer advertises a price for a new or used vehicle, that price must include all fees and charges the dealer intends to collect, with the exception of HST and licensing... Read More
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When Honda refuses to fix a recalled CR-V, it gets to decide how much it's worth
Yvonne Colbert - CBC News | April 8, 2019
A Rothesay, N.B., woman whose Honda CR-V has been recalled says she's caught in a battle with the automaker after it refused to repair her vehicle and instead "pressured" her to sell it back for less than she believes it's worth. Read More
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2018 APA Secret Shopper Investigation of Vancouver New Car Dealerships with CTV's W5
APA - W5 | April 14, 2018
Secret shoppers from the Automobile Protection Association visited 16 car dealerships in Greater Vancouver to shop for new vehicles. Visits were recorded on W5’s hidden cameras. The W5 report on the investigation airs on Saturday April 14, 2018 and is available online. Overall, just three (about 20%) of the 16 dealerships visited earned a Pass. Read More
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The Sometimes Risky Business of Extended Term Car Loans
OMVIC | November 4, 2017
A cautionary tale about the 8-year loan from the Ontario Motor Vehicle Industry Council. Be aware of the potential drawbacks when you decide to finance your next vehicle over a longer term. [PDF] Read More.
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Subaru Extends Warranty for High Oil Consumption
Subaru Canada
Subaru Canada recently extended the warranty for engines that experience high oil consumption to 8 years/160,000 km. If you already paid for a repair, the deadline for reimbursement is November 30, 2017. Read More.
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$17M settlement reached in lawsuit targeting Eastern Townships gas 'cartel'
CBC News | May 19, 2017
A 10-year legal battle has resulted in a $17-million out-of-court settlement between a group of Eastern Township motorists and a number of gas retailers in the area. Read More
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Another customer claims Winnipeg car dealership owes her money for trade-in
CBC News | April 17, 2017
Another customer has come forward claiming a Winnipeg car dealership owes her money following a CBC News story about a Brandon couple who claim to be owed more than $28,000. Read More.
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Even Ford Motor Co. is concerned about Canadians’ car loan debt
Maclean's | March 31, 2017
Ford Motor Co. has joined financial regulators in raising concerns over Canadians’ appetites for longer-term loans to finance the purchase of new vehicles. Read More
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APA's Annual Undercover Investigation with W5
CTV W5 & APA | March 18, 2017
The APA teamed up with W5 to go shopping for new cars. In LET'S MAKE A DEAL the APA's secret shoppers dropped in on car dealerships in Calgary. Read More.
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Exploding Sunroofs: What can cause it, and who's to blame?
Mark Toljagic - Wheels.ca | Jan 16, 2017
Car owners who complain to their dealership about their shattered sunroof are almost always told that it was a flying stone that broke the glass and are advised to make an insurance claim. Read More
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Millions of Vehicles with Potentially Dangerous Recalls Still on Road - Joanne Levasseur and Katie Nicholson - CBC News | Dec 7, 2016
"It's just this complete circle of finger-pointing that's going on, and nobody's taking responsibility for the issue," said Kevin MacDonald, an Ottawa car dealer who is fed up with government and manufacturer inaction. Read More
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Ford owner fears for her safety after serious car malfunction
Ross McLaughlin and Sandra Hermiston - CTV | November 7, 2016
Kristen Chafe bought her 2014 Ford Edge because she thought it would be a dependable, sturdy vehicle. But the car only had about 23,000 kilometres on it... Read More
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APA & CTV W5 Undercover Investigation
CTV W5 & APA | April 9, 2016
Sticker Shock! Secret shoppers from the APA visited 20 new car dealerships in Vancouver. See the full report.
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New Sask. laws will help car buyers avoid hidden fees
CBC News | February 2, 2016
Automobile Protection Association says hidden fees can total more than $1K. Read More
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Is your used car actually safe? Soon, it’ll be easier to tell
Lorraine Sommerfeld - Driving.ca | January 25, 2016
Mechanics and used car dealers may be up in arms, but Ontario's overhaul of its safety certificate program is long overdue. Read More
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Nova Scotia urged to adopt all-in pricing on vehicle sales
Yvonne Colbert - CBC | January 19, 2016
A Halifax man annoyed about what he calls "hidden" car fees is calling on the Nova Scotia government to follow the lead of several other provinces and implement all-in pricing for vehicle purchases. Read More
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Report Warns Auto Financing Going Overboard
APA | August 7, 2015
Seven years now the norm for vehicle loans. Full Article
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Dealer, Toyota kept Montreal widow on the hook for husband's lease
CBC News - Raffy Boudjikanian | May 19, 2015
Situation to be rectified after questions by CBC. Read More
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APA's Annual Review of the Auto Industry on CTV W5
March 28, 2015
The Real Deal - APA mystery shoppers visit 22 Calgary car dealerships. Read the APA Report
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APA's Investigation of Used Car Dealers in Toronto
CTV W5 | April 2014
Accompanied by an expert mechanic, APA mystery shoppers embarked once again on a hair-raising quset for a used car in the GTA.
Read the full report | Visit CTV W5's Website
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APA's Investigation of Used Car Dealers in Vancouver
CTV W5 | March 2013
APA mystery shoppers visited 18 used car dealers and two curbsiders in the Greater Vancouver area looking for a good used car.
Read More
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Shops Unable to Pass the Latest APA Auto Repair Investigation
April 2011
The APA visited 31 repair shops in Toronto and Calgary for the correction of a simple problem, with mixed results.
Read More
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